Product Exchanges

EXCHANGE OR STORE CREDIT ONLY!

No Refunds.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.

To be eligible for an exchange/store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned and are a Final Sale. All teething products, essential oils, amber teething necklaces, hazelwood necklaces, soothers and nail polish are final sale.

To complete your return, we require a receipt.

Please do not send your purchase back to the manufacturer.

Exchanges/Store Credits
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange/store credit.

Sale items
Only regular priced items may be exchanged, unfortunately sale items cannot be returned.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at jennifer@preciouskargo.ca.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2623 Montrose Avenue Abbotsford British Columbia CA V2S 3T5

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.